This Privacy Policy describes how Joyo Fashion ("we", "us", or "our"), operating at joyofashion.in, collects, uses, and shares information about you when you use our website and purchase our products. Please read this policy carefully.
1. Who We Are
Joyo Fashion is an online fashion retail store founded by Jyoti Singh, offering premium Men's T-Shirts and Girls' Suits. Our website is accessible at joyofashion.in. For any privacy-related concerns, you may contact us via WhatsApp at +91 77239 01798 or email at support@joyofashion.in.
2. Information We Collect
2.1 Information You Provide to Us
When you place an order, create an account, or contact us, we may collect:
- Full name and contact details (phone number, email address)
- Delivery address (house/flat number, street, city, state, PIN code)
- Payment information (processed securely by third-party payment gateways — we do not store card details)
- Order history and preferences
- Messages or enquiries sent to us via contact form or WhatsApp
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited, time spent, and links clicked
- Device type and operating system
- Referring website or source
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including delivery coordination
- To communicate order confirmations, shipping updates, and receipts
- To respond to your customer support queries and feedback
- To send you promotional offers, new arrivals, and newsletters (only if you opt in)
- To improve our website, products, and services based on usage data
- To detect, prevent, and investigate fraudulent or unauthorised transactions
- To comply with applicable legal obligations
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Delivery Partners: We share your name, address, and phone number with our logistics and courier partners solely for the purpose of delivering your orders.
- Payment Processors: Payment information is securely handled by authorised payment gateways (such as Razorpay, PayU, or similar). We do not store your card or UPI details on our servers.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
- Business Transfers: In the event of a merger or acquisition, your information may be transferred as a business asset, with prior notice to you.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected — including legal, accounting, or reporting obligations. Order information is typically retained for a period of 3 years from the date of purchase. You may request deletion of your data at any time (subject to legal requirements) by contacting us.
6. Your Rights
As a customer, you have the following rights with respect to your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request that we delete your personal data, subject to certain legal exceptions.
- Right to Opt-Out: Unsubscribe from marketing communications at any time by contacting us or clicking the unsubscribe link in any email we send.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
To exercise any of these rights, please contact us via WhatsApp at +91 77239 01798 or email at support@joyofashion.in. We will respond within 30 days.
7. Cookies Policy
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the website to function (e.g., maintaining your shopping cart and login session).
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Preference Cookies: Remember your preferences such as language and display settings.
You may disable cookies through your browser settings. However, doing so may affect certain features of our website, including the shopping cart.
8. Third-Party Links
Our website may contain links to third-party websites (such as payment gateways or social media platforms). We are not responsible for the privacy practices of these websites and encourage you to read their respective privacy policies.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.
10. Security of Your Data
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our payment processes use SSL encryption. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Business Name: Joyo Fashion
- Website: joyofashion.in
- WhatsApp: +91 77239 01798
- Email: support@joyofashion.in
- Founder: Jyoti Singh